With our support services we can literally do remote PC repairs, saving you from the cost and hassle of having to arrange for a computer repair technician to visit your home or business. All you need is an active internet connection and it is possible for us to log into your computer via remote access software, to perform the repair for you while you watch.
What is remote computer repair?
Online support, commonly known as remote desktop, allows our experts to remotely fix most computer problems via “desktop sharing technology”. Once connected, our computer support technician can interact with your computer remotely via the web and you can relax while your computer is being repaired.
Is the remote connection secure?
Absolutely! Our remote software program will secure an encrypted connection between your computer and our technician’s computer. This protocol offers the same security level that is used by banks and credit card handlers. Once the computers are remotely linked it is a secure session that can not be accessed or viewed by anybody else. This ensures your security and privacy.
Will I still be in control of my computer during the repair session?
Yes. During the session you are completely in control the whole time. You are the only person who can initiate a support session. An access code is given by you, and you can end a session at any time by simply closing the support client window. Furthermore, you still have control of your mouse. During a session you will see our computer technician using the cursor to locate and fix problems, but, at any time, you can override this by simply moving your mouse.
Can you reconnect to my computer after my repair session is over?
No. Not until you authorize another repair session and a secure access code is generated. When you use our service you will be prompted to give our support team the generated access code from our software, allowing your desktop to be shared. The application permits interaction with your computer. When you close this application, it is your choice to leave the program intact for future repairs, or our support technician will guide you through a simple removal process.
Is the online service easy to use?
It is very simple! Through remote desktop sharing, our experts link your computer or server via the Internet and repair it directly. Just sit back and watch or work on something else while we get your computer back up and running.